BlueRunner Key Account Management Role
BlueRunner Solutions is a dynamic and innovative organization providing our FTSE 100 and Fortune 500 customers with innovative hospitality solutions that are simple to use and elegantly designed. We are growing rapidly and looking for an exceptional key account manager to service our rapidly growing customer base and join a team of key account managers providing them with exceptional service.
This exciting role provides a candidate the ideal opportunity to leverage their experience within a key account role and contribute to a dynamic team to provide our customer base with 1st class customer service.
:: Working across, leading and overseeing client partnerships to develop, grow and retain client relationships and business through best-in-class client services delivery
:: Build and maintain superior client relationships including the development of account plans and a contact management strategy for key clients with full accountability for its delivery
:: Identifying and delivering incremental revenue opportunities from current clients through identifying and pursuing new projects/initiatives as well as cross selling existing products
:: Must have passion to deliver first class customer service and key account management as well as professional phone manner
:: Must be comfortable liaising with clients in person and building a rapport with our customers
:: Ability to show initiative and troubleshoot effectively and efficiently, with the relevant skills to provide ongoing communications with our customers as well as our internal teams
:: Willing to attend customer sites and manage quarterly business reviews
:: Logical thinker with good analytical and problem-solving skills
:: Ability to deal with multiple problems simultaneously
:: Generate sales among client accounts, including upselling and cross-selling
:: Willingness to think outside the box as well as introduce efficient processes
:: Makes sure clients receive requested products and services in a timely fashion
:: Ability to manage time effectively across all key accounts
:: Working collaboratively and in harmony with the wider team to deliver business growth and cultivate a culture of team work, honesty and openness
:: Relevant experience working in an account management role desirable, but not required
:: Appetite to learn new technologies e.g. web, mobile
Some of your responsibilities will include:
:: Liaising with the existing customer base and key accounts
:: Multi-tasking across different clients and dealing with multiple accounts and client requests at the same time
:: Documenting customer requests and tracking progress of help desk tickets
Working Hours: Monday to Friday 9:00am - 17:30pm based in an exciting area of London
Annual Leave: 20 days + bank holidays plus your birthday gifted off
Salary: OTE circa £40,000 p.a. dependent on experience
This position is an opportunity to work with a great team and an exciting customer base. We are a small, dynamic and quickly growing organization where you can have a large impact and direct contact with our customers. We are looking for a candidate that can operate independently with minimal direction, understand when situations require input or participation from other team members and add to the ‘can do’ positive attitude of the BlueRunner team!
How to Apply:
Send your CV and a brief outline of your interest and suitability for the role to firstname.lastname@example.org. We will endeavour to get back to all applicants.